FAQ & Policies
Booking & Payment
- prices are available for minimum 2 services ( polish change, gel remover, nail design are not included )
- A credit card is the only form of payment we accept for services booked through freshcoat beauty. Credit card information will be taken when an appointment is booked and will be charged 24 hours prior to your appointment. If freshcoat beauty is unable to complete a transaction or hold a deposit on a client’s credit card, no appointment will be booked or reserved. A minimum call out fee of $50 is required at the time of booking.
During Your Service
- Please expect us to be 30 minutes early to 1Hr late due to traffic and other factors.
- In the interest of your safety and comfort, let us know of any medical issues including medications, pregnancy, allergies, etc. that may affect the outcome of your treatment. We consider this and any other personal information to be highly confidential and treated with absolute discretion.
- We urge you to communicate your preferences, medical conditions and expectations so that your in-home experience is maximized.
Gratuity
- Tips are not included Gratuities are gratefully received to acknowledge good service. The typical range is 15-20% of the treatment price and can be added to your credit card payment or paid in cash at the time of service.
Privacy
- We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases 'personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. As part of our commitment to your privacy, freshcoat beauty honors all customers' request not to receive mail, telephone or other solicitations from us.
Cancellation & No-show policy
- We require a minimum of 48 hours notice to cancel or reschedule any appointment. Cancellations made with less than 48 hours notice will be charged 50% of the service total.
- Same-day cancellations and no-shows will be charged the full service amount.
- If you arrive late, your service will be adjusted to fit the remaining time. You will be charged the full service price.
- Must be rescheduled at least 6 hours before the appointment start time to avoid a $50 rebooking fee.
- Please cancel via email at freshcoathamptons@gmail.com or by phone. Cancellations are only confirmed once you receive a confirmation from us.