NAIL POLISH

10 free and toxin free 

lease read our Return Policy before your purchase. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t accept your return.  To be eligible for a return, your item must be purchased directly from our website (freshcoatbeauty.com); unopened and unused and in the same condition that you received it. No partial refunds or exchanges on Starter Sets or Collections. To initiate your return please contact us first before returning your product. Unfortunately we cannot refund return shipping fees, unless, you have received your items damaged from the delivery service. (Contact us for more details) If purchased through a retailer, please contact that store for information on their return policy.

Exemptions to this Policy. No Refunds for: • Gift cards  • Items returned after 30 days of the purchase date.   • Items that have been used. • Shipping fees.  

How to Return your Items:

Send us an email at freshcoatbeauty@gmail.com

Include order number and reason for return (photos if applicable)

Receive confirmation email from us that return is authorized

Prepare package securely including your original order form

Send us the tracking number once your ship your return.

Refunds (if applicable)  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. • If you are approved, then your refund will be processed, excluding shipping fees,  and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or Missing Refunds (if applicable)  • If you haven’t received a refund yet, first check your bank account again. • Then contact your credit card company, it may take some time before your refund is officially posted. • Next contact your bank. There is often some processing time before a refund is posted. Please allow up to one month for credit to be applied to your account. • If you’ve done all of this and you still have not received your refund yet, please contact us at aloha@kapanui.com. Sale Items (if applicable)  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  Exchanges (if applicable)  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aloha@kapanui.com.  Shipping  Once a return is authorize; return your product to: 

AMERICAN CORPORATE SERVICES GROUP, LLC P.O. Box 888 Jericho Turnpike East Unit 2692 Huntington Station NY 11746 Customer is responsible for shipping costs, we recommend tracking to ensure your package arrives in a timely manner. 

Shipping Processing Time 

We are committed to shipping your order within 2-3 business days. Orders are not shipped on weekends or holidays. Orders received on Friday's after 3:00pm HST will be processed the following Monday morning.  If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Our shipping calculator is located at check-out. All shipping options will be made available for your selection. The most common method is U.S.P.S. (United States Postal Service). Please allow 3-10 business days for standard domestic delivery and 7-14 days to Canada.

Orders that qualify for U.S. free shipping will be shipped via Standard USPS. Free shipping threshold means the total amount of the purchase (not including exclusive discounts, tax, and shipping costs)

Accurate Address Information

Please verify all of your shipping and billing information when you place your order. Please make sure to include your apartment, suite, unit, room or space number to ensure proper and timely delivery of your order. We are not responsible for lost or stolen packages. You must file a claim with the carrier directly so please verify your information prior to placing your order.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Tracking information is available on your freshcoat beauty account.

Customs, Duties and Taxes

For International orders, all orders shipped outside of the USA may be charged import duties, fees and taxes of the destination country. Shipping delays may occur if your package is selected to be reviewed by your country’s Customs Department or Agency for inspection. We are not responsible for any taxes, duties or fees or delays that may be imposed by your country.

Damaged, Lost or Stolen packages

Please know that we are not responsible for damaged, lost or stolen packages To prevent theft; we encourage you to purchase 'signature confirmation' to ensure you receive your delivery in hand or purchase package insurance. 

Should you suspect your package is lost. Please do the following:

Contact the delivery service to check on the status of the delivery.

email us at freshcoatbeauty@gmail.com so we can also check on our end.

Contact your local delivery carrier to see if they have a hold on the package.

Several days after expected delivery; file a claim with the delivery service. 

Should you suspect your package is stolen. Please do the following

File a police report

Contact the delivery service and file a theft report

Contact your credit card company to see if you are covered under a purchase theft protection

contact us at freshcoatbeauty@gmail.com to let us know what happened and to see if we can be of assistance. 

Should your  package arrive damaged. Please do the following

File a claim with your delivery service.

Please save all packaging materials and damaged goods before filing a claim.  

contact us at freshcoatbeauty@gmail.com to let us know what happened and to see if we can be of assistance.